This two day extensive training program for service technicians explores the proper procedures for running a routine service call, customer communication, and the right skills and mind set for a professional to interact with the customer. In this class,...

In the service plumbing industry hourly paid technicians is the norm. I will guess that 80% of the businesses pay hourly. Paying hourly a blessing and a curse. Labor is generally the largest expense of the business. When things...

How did you establish your pricing? Generally it is a little less than what your last employer charged. Or, you called around town and a few would give prices on the phone for work site unseen. I’m really going...

With any good company to be consistent, you need systems. Systems for everything: how you answer the phone, how you dispatch your techs, how you process your paperwork, how you do anything in your business. With systems everyone can...

I just looked up and wondered, where did it go? The year just started yet the kids are back in school. Where did this year go? You said, “I’m going to improve my business this year. I’m going to...

Many residential plumbing business owners don’t realize that one of their best management tools is their Profit & Loss Statement. This document is also called the Income Statement. The owners don’t realize what a fine tool this is because...

Small contractors start out doing everything. They wear all the hats. Their title is “Chief Cook and Bottle Washer.” Since they just started this business they feel they cannot afford to pay a full time person to answer the...

I have often said that plumbers end up being business owners for two reasons. The first one is they thought they could do it better than the boss they were working for. The second reason is they had already...