The Ultimate Customer Experience focuses on the mindset of SERVICE. Businesses need to be sure that everything that is said and done for the customer is done with the intent to give […]

Super star techs just don’t happen. They were provided with training to get them to super star status. When your tech’s success grows, so does your business. Here is an […]

There is an old story that goes something like this: A man calls a plumber to his home to solve a problem with one of his pipes. The plumber looks […]

The Professional Tradesman© – August 7 & 8, 2017 The result of this two day extensive training program will be higher ticket averages, higher revenue, increased earnings, increased loyalty members, […]

I get really amazed when I talk to plumbers about their pricing. “How did you come up with that price?” I ask. “Well, we called up some competitors to see […]

As a business owner, many people would probably consider you a leader. You hire people to work for you company. Those people put their future and the future of their […]

I am fairly sure that everyone knows what procrastination is. It is the avoidance of doing a task that needs to be accomplished. I broke the word down into syllables […]

Have you ever wondered why some companies just take off and head for the stars, while others just spin their wheels constantly? It seems everything That Guy touches turns to […]

Early on in my career I became very acquainted with a man who sold consumable items to the automotive industry – car dealerships, fleet garages, and the like. He was […]