Too Far to Travel
We have another training session coming in July, Plumbing Business Basics© so we have started contacting owners and putting some announcements on social media. The class is open to anyone who would like to attend to learn more about...Read more
Plumbing Business Basics© – 2 Day class
A plumbing company logo and a business man? There are a lot of great plumbers. Are you also great at the business of plumbing? They are two different things. It takes many years to learn the trade and become...Read more
The Professional Tradesman© May 16 &17 2019
This two day extensive training program for service technicians explores the proper procedures for running a routine service call, customer communication, and the right skills and mind set for a professional to interact with the customer. In this class,...Read more
Paying Plumbing Techs
In the service plumbing industry hourly paid technicians is the norm. I will guess that 80% of the businesses pay hourly. Paying hourly a blessing and a curse. Labor is generally the largest expense of the business. When things...Read more
Are You Charging Enough?
How did you establish your pricing? Generally it is a little less than what your last employer charged. Or, you called around town and a few would give prices on the phone for work site unseen. I’m really going...Read more
You’re The Manager!
With any good company to be consistent, you need systems. Systems for everything: how you answer the phone, how you dispatch your techs, how you process your paperwork, how you do anything in your business. With systems everyone can...Read more
Another Year Gone
I just looked up and wondered, where did it go? The year just started yet the kids are back in school. Where did this year go? You said, “I’m going to improve my business this year. I’m going to...Read more
Your Best Management Tool
Many residential plumbing business owners don’t realize that one of their best management tools is their Profit & Loss Statement. This document is also called the Income Statement. The owners don’t realize what a fine tool this is because...Read more
Don’t Answer That Phone!
Small contractors start out doing everything. They wear all the hats. Their title is “Chief Cook and Bottle Washer.” Since they just started this business they feel they cannot afford to pay a full time person to answer the...Read more
Why Are You in the Plumbing Business?
I have often said that plumbers end up being business owners for two reasons. The first one is they thought they could do it better than the boss they were working for. The second reason is they had already...Read more