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There is a great deal of confusion among the populace concerning the terms markup and margin. I encounter it all the time. I guess the way we use the terms are also part of what makes them confusing. The impact on the service plumber is big, but when these terms are not used correctly with

This two day extensive training program for service technicians explores the proper procedures for running a routine service call, customer communication, and the right skills and mind set for a professional to interact with the customer. In this class, participants will learn essential communication skills: listening, asking insightful questions and recognizing the power of non-verbal

The Professional Tradesman© Join the other smart plumbers from Atlanta to Houston who have learned the right skill and mind set to be a true professional. The Professional Tradesman is a two day extensive training program that the results will be higher ticket averages, higher revenue, increased earnings, increased loyalty members, and more requests for

You know there is a big difference between, “I need more people because my business is growing” and “I need people because I can’t keep the ones I have.” I was speaking with someone recently who said, “Yes I have the marketing and the phone rings constantly with new business, but I can’t find enough