This two day extensive training program for service technicians explores the proper procedures for running a routine service call, customer communication, and the right skills and mind set for a […]
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Do you have a system of running a service call? Have you ever ridden with your technicians to see what they actually do? How well do your techs communicate with […]
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How are your technicians doing? I ask this question all the time with limited results. The technicians are the face of your company and everything they do or don’t do […]
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There is a great deal of confusion among the populace concerning the terms markup and margin. I encounter it all the time. I guess the way we use the terms […]
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When you go to the grocery store and check out, does the cashier ever look at you and say, “Don’t worry about payment right now, I’ll just send you a […]
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Plumbing inventory management is one area of the plumbing business that we do not spend a lot of time on. The parts are the necessary evil of doing a repair. […]
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Plumbing inventory management is one area of the plumbing business that we do not spend a lot of time on. The parts are the necessary evil of doing a repair. […]
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I have encountered many different types of owners and managers in my career. Some are worth their weight in gold and with others, I am amazed at how they have […]
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We have another training session coming in July, Plumbing Business Basics© so we have started contacting owners and putting some announcements on social media. The class is open to anyone […]
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A plumbing company logo and a business man? There are a lot of great plumbers. Are you also great at the business of plumbing? They are two different things. It […]
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