#businesscoach Archives - The Plumbers Coach

The Plumber’s Greatest Disappointment

By Keith Glass
on May 26, 2022

Almost every day, I come across a tired plumber like you who decides to hang up the wrenches and retire. “I will just sell my business and that will be my retirement” you say. Then the greatest disappointment in...

Scared

By Keith Glass
on April 7, 2021

I am encountering more and more plumbing companies whose owners are scared. I am not sure if it is scared of success, or scared of change, or scared of asking for help. Why do people with the dream of...

Build It

By Keith Glass
on December 10, 2020

I am sure you have heard the term; build it and they will come. It’s based on the movie Field of Dreams. Build a baseball field in the middle of nowhere and people will show up to watch baseball....

The Magic Number

By Keith Glass
on October 15, 2020

What do you track on a daily basis? Probably the revenue brought in is first on the list. The money does pay the bills, but that is not all you should be tracking. Below are some items you should...

Marketing Money

By Keith Glass
on September 3, 2020

Years ago, a plumbing company would purchase the largest ad they could afford in the Yellow Pages and the phone would ring. As a matter of fact, many new plumbing companies would not open their doors until the Yellow...

Your Business Sucks

By Keith Glass
on August 12, 2020

This morning I got an inquiry through my website. The business owner was interested in Financials, Operations, and Staffing. Then there was the question, “What is your consultation rate per hour?” My response was “I really don’t have one,”...

Why Do You Work Here?

By Keith Glass
on January 8, 2020

When is the last time you actually pulled up a seat, sat down, and talked with the people who work with you? What are their goals? Why are they working? And, why are they working for you? The answers,...

What is Your Cash Flow Ratio?

By Keith Glass
on December 30, 2019

Another year is basically in the books. If you own a plumbing company, this should have been your best year ever! There was more work that anyone could handle. If only we could find a few more plumbers so...

10 Easy Steps to Success

By Keith Glass
on December 2, 2019

Late Tuesday afternoon before Thanksgiving, I arrived home and my garage door would not open. After getting into the house, I investigated and found one of the springs on the door was broken. So, I called the company that...

By admin
on September 19, 2019

This two day extensive training program for service technicians explores the proper procedures for running a routine service call, customer communication, and the right skills and mind set for a professional to interact with the customer. In this class,...