Charging What You are Worth
I speak with plumbers everyday and one of the questions I ask is, “Are you charging what you are worth?” First, many do not know their costs. They no idea if they are making money. They don’t know because...Read more
Why Do You Work Here?
When is the last time you actually pulled up a seat, sat down, and talked with the people who work with you? What are their goals? Why are they working? And, why are they working for you? The answers,...Read more
The Professional Tradesman© Oct 2-3, 2019
This two day extensive training program for service technicians explores the proper procedures for running a routine service call, customer communication, and the right skills and mind set for a professional to interact with the customer. In this class,...Read more
Communication is Key!
Do you have a system of running a service call? Have you ever ridden with your technicians to see what they actually do? How well do your techs communicate with your office? Have you ever thought that they communicate...Read more
Markup vs. Margin
There is a great deal of confusion among the populace concerning the terms markup and margin. I encounter it all the time. I guess the way we use the terms are also part of what makes them confusing. The...Read more
Plumbers! 5 Reasons You Need a Business Coach
I am not sure how you started your business, or why, but for the most part, plumbers do not set out with their life’s goal to own a service plumbing business. In my experience, plumbers open a company because...Read more