This two day extensive training program for service technicians explores the proper procedures for running a routine service call, customer communication, and the right skills and mind set for a professional to interact with the customer.
In this class, participants will learn essential communication skills: listening, asking insightful questions and recognizing the power of non-verbal communication, how to combine voice tone, body language, and verbal communication that engages others, plus, controlling the conversation and asking the right questions to uncover the customers’ needs and adjusting the message accordingly.
At the core of the program is a more effective and more professional approach to the customer. This approach depends on asking a series of questions in a specific order and following an approach that leads to a closed job. During this process, it will enable participants to find out their customers’ needs, uncover problems, and ask questions that help the customer realize the problem they haven’t been paying attention to is too big to ignore.
Moreover, many tradespeople have a single, preferred style that works with some customers but not others. Part of the program will deal with the different types of personalities. Participants will learn how considering each buyer’s personality and modifying their style slightly to match each customer’s personality will help them close more jobs.
This class will benefit both the new and the established technician. Increased ticket averages, close rate, and reduced call backs are the result of taking this class.
This class fills quickly
Email KeithGlass@theplumberscoach.com or call 727.451.9160 to register today.
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