We hear the terms mediocre and mediocrity frequently, but have you stopped to understand what that is? Being mediocre is being so-so and some people can live with so-so. I really don’t think your career goal was to be...

“There is nothing in the world that some man cannot make a little worse and sell a little cheaper, and he who considers price only is that man’s lawful prey.” John Ruskin wrote this back in the 1800’s and...

It doesn’t matter what your trade is on the sign in front of your office. We are in the customer service business. Satisfied customers are our key to success. When your company is small, you may know your customers...

Is there a diner, or local family restaurant in your town or neighborhood that you frequent? When you walk in the door, they typically have a chalk board with the daily specials listed. Sometimes it is a new dish...

No one likes to go see the doctor. Generally it is unpleasant because you are not feeling well, or something hurts. You put it off as long as possible and attempt to treat yourself. Maybe you use some home...

The New Year has started with a big freeze in most of the country. It is great for the plumbing business, but it is also a distraction. A sharp freeze makes you focus on the now, and you can...

You know there is a big difference between, “I need more people because my business is growing” and “I need people because I can’t keep the ones I have.” I was speaking with someone recently who said, “Yes I...

This is the time of year when some business owners start planning for next year. Some will actually create a budget, although for the most part, it is only one-half a budget. They seem to focus on what sales...

It has been said that the manager’s job is to plan, organize and coordinate. The leader’s job is to inspire and motivate. In today’s business environment leadership and management seem to have merged. What are some of the qualities...