Communication is the process by which we exchange information between individuals or groups of people. It’s a process where we try—as clearly and accurately as we can—to convey our thoughts, […]

We hear the terms mediocre and mediocrity frequently, but have you stopped to understand what that is? Being mediocre is being so-so and some people can live with so-so. I […]

“There is nothing in the world that some man cannot make a little worse and sell a little cheaper, and he who considers price only is that man’s lawful prey.” […]

It doesn’t matter what your trade is on the sign in front of your office. We are in the customer service business. Satisfied customers are our key to success. When […]

Is there a diner, or local family restaurant in your town or neighborhood that you frequent? When you walk in the door, they typically have a chalk board with the […]

No one likes to go see the doctor. Generally it is unpleasant because you are not feeling well, or something hurts. You put it off as long as possible and […]

The New Year has started with a big freeze in most of the country. It is great for the plumbing business, but it is also a distraction. A sharp freeze […]

You know there is a big difference between, “I need more people because my business is growing” and “I need people because I can’t keep the ones I have.” I […]

This is the time of year when some business owners start planning for next year. Some will actually create a budget, although for the most part, it is only one-half […]