I know there are many people who think that a business coach is a waste of time and money. So, let’s think about something. PGA golfers are the best golfers in the world and make millions of dollars playing...

Great Customer Service To have a great plumbing business answer the phone professionally, schedule the appointment when the customer wants service, arrive promptly, provide an education to the customer, and clean up after the job is finished. This will...

Mark Monday and Tuesday, November 6th and 7th, 2017 on your calendar now for The Professional Tradesman©. This two day class for rookie and seasoned technicians alike, will cover how to run a service call with tips on increasing your...

Some of you have probably heard of a Statement of Cash Flows. Your accounting software will run this report for you based on all the information you have already input. It is a financial statement that shows how changes...

Would people say you are easily distracted, disorganized, self-centered, and generally inconsiderate? Many experts say that you fall into these categories if you are consistently tardy. There are several reasons why people are perpetually late. Some are like the...

It is very hard to believe that September is here. This year has gone by so quickly that I have to come to a stop, and reflect back, so I can determine what I did! That being the case,...

Hiring technicians has always been an issue, but in today’s market conditions, just finding the right person is difficult. Where to find them and who to hire is another issue that we can discuss at another time. My question...

There is a well known best practices group that is getting ready for a big event with all types of speakers. Of course, everything that this event will do is just going to change your business and is the...

The Ultimate Customer Experience focuses on the mindset of SERVICE. Businesses need to be sure that everything that is said and done for the customer is done with the intent to give the customer extraordinary service. Most companies today simply “process”...

Super star techs just don’t happen. They were provided with training to get them to super star status. When your tech’s success grows, so does your business. Here is an opportunity to educate your technicians to increase their tickets...