I get really amazed when I talk to plumbers about their pricing. “How did you come up with that price?” I ask. “Well, we called up some competitors to see […]

As a business owner, many people would probably consider you a leader. You hire people to work for you company. Those people put their future and the future of their […]

I am fairly sure that everyone knows what procrastination is. It is the avoidance of doing a task that needs to be accomplished. I broke the word down into syllables […]

Have you ever wondered why some companies just take off and head for the stars, while others just spin their wheels constantly? It seems everything That Guy touches turns to […]

Early on in my career I became very acquainted with a man who sold consumable items to the automotive industry – car dealerships, fleet garages, and the like. He was […]

I am sure at some point in time that you have gotten so involved in the day to day that you forgot your main goal. Years ago I heard the […]

Communication is the process by which we exchange information between individuals or groups of people. It’s a process where we try—as clearly and accurately as we can—to convey our thoughts, […]

We hear the terms mediocre and mediocrity frequently, but have you stopped to understand what that is? Being mediocre is being so-so and some people can live with so-so. I […]

“There is nothing in the world that some man cannot make a little worse and sell a little cheaper, and he who considers price only is that man’s lawful prey.” […]

It doesn’t matter what your trade is on the sign in front of your office. We are in the customer service business. Satisfied customers are our key to success. When […]