With any good company to be consistent, you need systems. Systems for everything: how you answer the phone, how you dispatch your techs, how you process your paperwork, how you […]

I just looked up and wondered, where did it go? The year just started yet the kids are back in school. Where did this year go? You said, “I’m going […]

Many residential plumbing business owners don’t realize that one of their best management tools is their Profit & Loss Statement. This document is also called the Income Statement. The owners […]

Small contractors start out doing everything. They wear all the hats. Their title is “Chief Cook and Bottle Washer.” Since they just started this business they feel they cannot afford […]

I have often said that plumbers end up being business owners for two reasons. The first one is they thought they could do it better than the boss they were […]

Plumbers have you considered making your employees 1099 sub-contractors? Some have toyed with that idea to save a lot of money. Just think; no payroll withholding, no FICA, no unemployment, […]

The Professional Tradesman© Join the other smart plumbers from Atlanta to Houston who have learned the right skill and mind set to be a true professional. The Professional Tradesman is […]

I know there are many people who think that a business coach is a waste of time and money. So, let’s think about something. PGA golfers are the best golfers […]

Great Customer Service To have a great plumbing business answer the phone professionally, schedule the appointment when the customer wants service, arrive promptly, provide an education to the customer, and […]

Mark Monday and Tuesday, November 6th and 7th, 2017 on your calendar now for The Professional Tradesman©. This two day class for rookie and seasoned technicians alike, will cover how to […]