This two day extensive training program for service technicians explores the proper procedures for running a routine service call, customer communication, and the right skills and mind set for a […]

In the service plumbing industry hourly paid technicians is the norm. I will guess that 80% of the businesses pay hourly. Paying hourly a blessing and a curse. Labor is […]

How did you establish your pricing? Generally it is a little less than what your last employer charged. Or, you called around town and a few would give prices on […]

With any good company to be consistent, you need systems. Systems for everything: how you answer the phone, how you dispatch your techs, how you process your paperwork, how you […]

I just looked up and wondered, where did it go? The year just started yet the kids are back in school. Where did this year go? You said, “I’m going […]

Many residential plumbing business owners don’t realize that one of their best management tools is their Profit & Loss Statement. This document is also called the Income Statement. The owners […]

Small contractors start out doing everything. They wear all the hats. Their title is “Chief Cook and Bottle Washer.” Since they just started this business they feel they cannot afford […]

I have often said that plumbers end up being business owners for two reasons. The first one is they thought they could do it better than the boss they were […]