Years ago, a plumbing company would purchase the largest ad they could afford in the Yellow Pages and the phone would ring. As a matter of fact, many new plumbing companies would not open their doors until the Yellow Pages were starting to be delivered to the public. Unless your company was absolutely terrible, you […]
This morning I got an inquiry through my website. The business owner was interested in Financials, Operations, and Staffing. Then there was the question, “What is your consultation rate per hour?” My response was “I really don’t have one,” and I don’t. So, I ask. “Do you have a few minutes today for us to
Your Business Sucks Read More »
If you are a plumber, there are several great reasons to do residential service work. First, there is always a need. Every city and town have a wide variety of housing, from brand new to possibly over 100 years old. The plumbing systems cannot last a lifetime, and generally the dwelling out lasts those systems.
Managing Accounts Receivable Read More »
When is the last time you actually pulled up a seat, sat down, and talked with the people who work with you? What are their goals? Why are they working? And, why are they working for you? The answers, if everyone is truthful, may surprise you. Most everyone needs to make a living. There is
Why Do You Work Here? Read More »
Another year is basically in the books. If you own a plumbing company, this should have been your best year ever! There was more work that anyone could handle. If only we could find a few more plumbers so we could capture all the jobs that were available. This was one of those years that
What is Your Cash Flow Ratio? Read More »
Late Tuesday afternoon before Thanksgiving, I arrived home and my garage door would not open. After getting into the house, I investigated and found one of the springs on the door was broken. So, I called the company that has been here a few times who actually replaced that spring about 2 years ago. I
10 Easy Steps to Success Read More »
Have questions about how to make your plumbing business better? Give us a call 727-451-9160 #businesscoach #plumbers #theprofessionaltradesman
Make your plumbing business better! Read More »
This two day extensive training program for service technicians explores the proper procedures for running a routine service call, customer communication, and the right skills and mind set for a professional to interact with the customer. In this class, participants will learn essential communication skills: listening, asking insightful questions and recognizing the power of non-verbal
The Professional Tradesman© Oct 2-3, 2019 Read More »
Do you have a system of running a service call? Have you ever ridden with your technicians to see what they actually do? How well do your techs communicate with your office? Have you ever thought that they communicate with your customers the same way? That is a scary thought! Send them to my class
Communication is Key! Read More »
How are your technicians doing? I ask this question all the time with limited results. The technicians are the face of your company and everything they do or don’t do is a reflection of you. If the customer calls you back, that is very good. What if they call someone else? How will you ever
Inspect What You Expect Read More »
