10 Easy Steps to Success
Late Tuesday afternoon before Thanksgiving, I arrived home and my garage door would not open. After getting into the house, I investigated and found one of the springs on the door was broken. So, I called the company that...
Read more
Make your plumbing business better!
Have questions about how to make your plumbing business better? Give us a call 727-451-9160 #businesscoach #plumbers #theprofessionaltradesman
Read moreThe Professional Tradesman© Oct 2-3, 2019
This two day extensive training program for service technicians explores the proper procedures for running a routine service call, customer communication, and the right skills and mind set for a professional to interact with the customer. In this class,...
Read more
Communication is Key!
Do you have a system of running a service call? Have you ever ridden with your technicians to see what they actually do? How well do your techs communicate with your office? Have you ever thought that they communicate...
Read more
Inspect What You Expect
How are your technicians doing? I ask this question all the time with limited results. The technicians are the face of your company and everything they do or don’t do is a reflection of you. If the customer calls...
Read more
Markup vs. Margin
There is a great deal of confusion among the populace concerning the terms markup and margin. I encounter it all the time. I guess the way we use the terms are also part of what makes them confusing. The...
Read more
The Plumbing Myth
When you go to the grocery store and check out, does the cashier ever look at you and say, “Don’t worry about payment right now, I’ll just send you a bill?” If that happens, I would like to know...
Read more
Plumbing Inventory Management
Plumbing inventory management is one area of the plumbing business that we do not spend a lot of time on. The parts are the necessary evil of doing a repair. We wish we didn’t need them. Some owners pay...
Read more
Plumbing Inventory Management
Plumbing inventory management is one area of the plumbing business that we do not spend a lot of time on. The parts are the necessary evil of doing a repair. We wish we didn’t need them. Some owners pay...
Read more
The Types of Owners
I have encountered many different types of owners and managers in my career. Some are worth their weight in gold and with others, I am amazed at how they have survived in business. The “Super Tech” loves being in...
Read more