Plumbing inventory management is one area of the plumbing business that we do not spend a lot of time on. The parts are the necessary evil of doing a repair. […]
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I have encountered many different types of owners and managers in my career. Some are worth their weight in gold and with others, I am amazed at how they have […]
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We have another training session coming in July, Plumbing Business Basics© so we have started contacting owners and putting some announcements on social media. The class is open to anyone […]
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A plumbing company logo and a business man? There are a lot of great plumbers. Are you also great at the business of plumbing? They are two different things. It […]
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This two day extensive training program for service technicians explores the proper procedures for running a routine service call, customer communication, and the right skills and mind set for a […]
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In the service plumbing industry hourly paid technicians is the norm. I will guess that 80% of the businesses pay hourly. Paying hourly a blessing and a curse. Labor is […]
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How did you establish your pricing? Generally it is a little less than what your last employer charged. Or, you called around town and a few would give prices on […]
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With any good company to be consistent, you need systems. Systems for everything: how you answer the phone, how you dispatch your techs, how you process your paperwork, how you […]
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I just looked up and wondered, where did it go? The year just started yet the kids are back in school. Where did this year go? You said, “I’m going […]
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Many residential plumbing business owners don’t realize that one of their best management tools is their Profit & Loss Statement. This document is also called the Income Statement. The owners […]
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