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Read moreThe Professional Tradesman© Oct 2-3, 2019
This two day extensive training program for service technicians explores the proper procedures for running a routine service call, customer communication, and the right skills and mind set for a professional to interact with the customer. In this class,...
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Communication is Key!
Do you have a system of running a service call? Have you ever ridden with your technicians to see what they actually do? How well do your techs communicate with your office? Have you ever thought that they communicate...
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Inspect What You Expect
How are your technicians doing? I ask this question all the time with limited results. The technicians are the face of your company and everything they do or don’t do is a reflection of you. If the customer calls...
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Markup vs. Margin
There is a great deal of confusion among the populace concerning the terms markup and margin. I encounter it all the time. I guess the way we use the terms are also part of what makes them confusing. The...
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The Plumbing Myth
When you go to the grocery store and check out, does the cashier ever look at you and say, “Don’t worry about payment right now, I’ll just send you a bill?” If that happens, I would like to know...
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Plumbing Inventory Management
Plumbing inventory management is one area of the plumbing business that we do not spend a lot of time on. The parts are the necessary evil of doing a repair. We wish we didn’t need them. Some owners pay...
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Plumbing Inventory Management
Plumbing inventory management is one area of the plumbing business that we do not spend a lot of time on. The parts are the necessary evil of doing a repair. We wish we didn’t need them. Some owners pay...
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The Types of Owners
I have encountered many different types of owners and managers in my career. Some are worth their weight in gold and with others, I am amazed at how they have survived in business. The “Super Tech” loves being in...
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Too Far to Travel
We have another training session coming in July, Plumbing Business Basics© so we have started contacting owners and putting some announcements on social media. The class is open to anyone who would like to attend to learn more about...
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