This two day extensive training program for service technicians explores the proper procedures for running a routine service call, customer communication, and the right skills and mind set for a professional to interact with the customer.
In this class, participants will learn essential communication skills: listening, asking insightful questions and recognizing the power of non-verbal communication, how to combine voice tone, body language, and verbal communication that engages others, plus, controlling the conversation and asking the right questions to uncover the customers’ needs and adjusting the message accordingly.
At the core of the program is a more effective and more professional approach to the customer. This approach depends on asking a series of questions in a specific order and following an approach that leads to a closed job. During this process, it will enable participants to find out their customers’ needs, uncover problems, and ask questions that help the customer realize the problem they haven’t been paying attention to is too big to ignore.
Moreover, many tradespeople have a single, preferred style that works with some customers but not others. Part of the program will deal with the different types of personalities. Participants will learn how considering each buyer’s personality and modifying their style slightly to match each customer’s personality will help them close more jobs.
This class will benefit both the new and the established technician. Increased ticket averages, close rate, and reduced call backs are the result of taking this class.
Training Dates: Thursday & Friday, May 16 & 17, 2019
Tuition Investment by ACH or major credit card
Tuition Investment by ACH or major credit card
Clients – $ 995.00 per person
Non-Clients – $1,295.00 per person
Tuition includes all materials, lunch and snacks during breaks each day.
There is limited seating. Make your reservations now! Call 727.451.9160 or email keithglass@theplumberscoach.com with the attendee’s names and your payment information to book the class. Call the Holiday Inn Express directly to book sleeping rooms. Ask for the Local Corporate rate for “The Plumbers Coach” of $115.00 plus tax per night.
Lodging and Meeting Location: Holiday Inn Express & Suites 975 Broadway, Dunedin, FL 34698 (727) 450-1200 Class will begin promptly at 8:00AM each morning and end at 5:00PM. There will be generous breaks during the day.
If you plan on returning home on Friday, do not book flights departing before 7:30 PM. The trip to the Tampa Airport is 35 to 45 minutes in traffic.