How are your technicians doing? I ask this question all the time with limited results. The technicians are the face of your company and everything they do or don’t do is a reflection of you. If the customer calls you back, that is very good. What if they call someone else? How will you ever […]
Inspect What You Expect Read More »
There is a great deal of confusion among the populace concerning the terms markup and margin. I encounter it all the time. I guess the way we use the terms are also part of what makes them confusing. The impact on the service plumber is big, but when these terms are not used correctly with
When you go to the grocery store and check out, does the cashier ever look at you and say, “Don’t worry about payment right now, I’ll just send you a bill?” If that happens, I would like to know where and when so I can go there too! When I was a child, there was
Plumbing inventory management is one area of the plumbing business that we do not spend a lot of time on. The parts are the necessary evil of doing a repair. We wish we didn’t need them. Some owners pay no attention to their materials and get into trouble because of it, while others spend too
Plumbing Inventory Management Read More »
Plumbing inventory management is one area of the plumbing business that we do not spend a lot of time on. The parts are the necessary evil of doing a repair. We wish we didn’t need them. Some owners pay no attention to their materials and get into trouble because of it, while others spend too
Plumbing Inventory Management Read More »
I have encountered many different types of owners and managers in my career. Some are worth their weight in gold and with others, I am amazed at how they have survived in business. The “Super Tech” loves being in the truck. He just loves his customers and working with his hands. It gives him a
The Types of Owners Read More »
We have another training session coming in July, Plumbing Business Basics© so we have started contacting owners and putting some announcements on social media. The class is open to anyone who would like to attend to learn more about the basics of managing a plumbing business. Some of the feedback is; we’re away at that
A plumbing company logo and a business man? There are a lot of great plumbers. Are you also great at the business of plumbing? They are two different things. It takes many years to learn the trade and become a licensed plumber. Who taught you how to run the business and make money? You are
Plumbing Business Basics© – 2 Day class Read More »
This two day extensive training program for service technicians explores the proper procedures for running a routine service call, customer communication, and the right skills and mind set for a professional to interact with the customer. In this class, participants will learn essential communication skills: listening, asking insightful questions and recognizing the power of non-verbal
The Professional Tradesman© May 16 &17 2019 Read More »
In the service plumbing industry hourly paid technicians is the norm. I will guess that 80% of the businesses pay hourly. Paying hourly a blessing and a curse. Labor is generally the largest expense of the business. When things are busy and you have good employees, the business can get a little ahead on profit.
Paying Plumbing Techs Read More »
