Do you have a system of running a service call? Have you ever ridden with your technicians to see what they actually do? How well do your techs communicate with your office? Have you ever thought that they communicate with your customers the same way? That is a scary thought! Send them to my class […]
Communication is Key! Read More »
When you go to the grocery store and check out, does the cashier ever look at you and say, “Don’t worry about payment right now, I’ll just send you a bill?” If that happens, I would like to know where and when so I can go there too! When I was a child, there was
We have another training session coming in July, Plumbing Business Basics© so we have started contacting owners and putting some announcements on social media. The class is open to anyone who would like to attend to learn more about the basics of managing a plumbing business. Some of the feedback is; we’re away at that
There is a great deal of confusion among the populace concerning the terms markup and margin. I encounter it all the time. I guess the way we use the terms are also part of what makes them confusing. The impact on the service plumber is big, but when these terms are not used correctly with
I am not sure how you started your business, or why, but for the most part, plumbers do not set out with their life’s goal to own a service plumbing business. In my experience, plumbers open a company because they think they can do it better than their current boss; no one will pay them
Plumbers! 5 Reasons You Need a Business Coach Read More »
Most small businesses have terrible financials. Their accountant understands accounting and creates sales and expense categories well enough to do the company taxes. That is enough to keep them out of trouble with the government. Now I will admit, if the accountant saw them more than once a year at tax time, it might be
Why Should You Departmentalize Your P&L? Read More »
