This morning I got an inquiry through my website. The business owner was interested in Financials, Operations, and Staffing. Then there was the question, “What is your consultation rate per hour?” My response was “I really don’t have one,” and I don’t. So, I ask. “Do you have a few minutes today for us to […]
Your Business Sucks Read More »
When is the last time you actually pulled up a seat, sat down, and talked with the people who work with you? What are their goals? Why are they working? And, why are they working for you? The answers, if everyone is truthful, may surprise you. Most everyone needs to make a living. There is
Why Do You Work Here? Read More »
Another year is basically in the books. If you own a plumbing company, this should have been your best year ever! There was more work that anyone could handle. If only we could find a few more plumbers so we could capture all the jobs that were available. This was one of those years that
What is Your Cash Flow Ratio? Read More »
Late Tuesday afternoon before Thanksgiving, I arrived home and my garage door would not open. After getting into the house, I investigated and found one of the springs on the door was broken. So, I called the company that has been here a few times who actually replaced that spring about 2 years ago. I
10 Easy Steps to Success Read More »
This two day extensive training program for service technicians explores the proper procedures for running a routine service call, customer communication, and the right skills and mind set for a professional to interact with the customer. In this class, participants will learn essential communication skills: listening, asking insightful questions and recognizing the power of non-verbal
The Professional Tradesman© Oct 2-3, 2019 Read More »
Do you have a system of running a service call? Have you ever ridden with your technicians to see what they actually do? How well do your techs communicate with your office? Have you ever thought that they communicate with your customers the same way? That is a scary thought! Send them to my class
Communication is Key! Read More »
When you go to the grocery store and check out, does the cashier ever look at you and say, “Don’t worry about payment right now, I’ll just send you a bill?” If that happens, I would like to know where and when so I can go there too! When I was a child, there was
