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The Professional Tradesman© Oct 2-3, 2019
This two day extensive training program for service technicians explores the proper procedures for running a routine service call, customer communication, and the right skills and mind set for a professional to interact with the customer. In this class, participants will learn essential communication skills: listening, asking insightful questions and recognizing the power of non-verbal
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Markup vs. Margin
There is a great deal of confusion among the populace concerning the terms markup and margin. I encounter it all the time. I guess the way we use the terms are also part of what makes them confusing. The impact on the service plumber is big, but when these terms are not used correctly with
Plumbing Inventory Management
Plumbing inventory management is one area of the plumbing business that we do not spend a lot of time on. The parts are the necessary evil of doing a repair. We wish we didn’t need them. Some owners pay no attention to their materials and get into trouble because of it, while others spend too
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Plumbing Business Basics© – 2 Day class
A plumbing company logo and a business man? There are a lot of great plumbers. Are you also great at the business of plumbing? They are two different things. It takes many years to learn the trade and become a licensed plumber. Who taught you how to run the business and make money? You are
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The Professional Tradesman© May 16 &17 2019
This two day extensive training program for service technicians explores the proper procedures for running a routine service call, customer communication, and the right skills and mind set for a professional to interact with the customer. In this class, participants will learn essential communication skills: listening, asking insightful questions and recognizing the power of non-verbal
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2 Day Service and Communication Training
The Professional Tradesman© Join the other smart plumbers from Atlanta to Houston who have learned the right skill and mind set to be a true professional. The Professional Tradesman is a two day extensive training program that the results will be higher ticket averages, higher revenue, increased earnings, increased loyalty members, and more requests for
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Who Works for Who?
You know there is a big difference between, “I need more people because my business is growing” and “I need people because I can’t keep the ones I have.” I was speaking with someone recently who said, “Yes I have the marketing and the phone rings constantly with new business, but I can’t find enough
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What is a plumber?
I just copied this from a friend’s page. It’s the best description I’ve seen yet. What is a plumber? A plumber is someone, who, like no other trades person, must know his trade along with everyone else’s. His day starts with leaving a perfectly warm bed on a bitterly cold morning, to the realization that
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Job Count is the Key
This is the time of year when some business owners start planning for next year. Some will actually create a budget, although for the most part, it is only one-half a budget. They seem to focus on what sales are going to be next year and not much else. My question is, what are profits
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Leader or Manager?
It has been said that the manager’s job is to plan, organize and coordinate. The leader’s job is to inspire and motivate. In today’s business environment leadership and management seem to have merged. What are some of the qualities of a good leader? Integrity, or doing the right thing is at the top of my
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