Over the last two to three years, investment and consolidation companies have been doing all they can to acquire profitable plumbing businesses across the U.S. Most plumbing companies do not meet their requirements due to small profit margins. On the other hand, some excellent companies have been sold that produced excellent margins – 20% Operating […]
The Investment – Consolidation Robbery Read More »
I speak with plumbers everyday and one of the questions I ask is, “Are you charging what you are worth?” First, many do not know their costs. They no idea if they are making money. They don’t know because they are “too busy working”… Well, that is another subject. Second, “If I raise my price,
Charging What You are Worth Read More »
When is the last time you actually pulled up a seat, sat down, and talked with the people who work with you? What are their goals? Why are they working? And, why are they working for you? The answers, if everyone is truthful, may surprise you. Most everyone needs to make a living. There is
Why Do You Work Here? Read More »
This two day extensive training program for service technicians explores the proper procedures for running a routine service call, customer communication, and the right skills and mind set for a professional to interact with the customer. In this class, participants will learn essential communication skills: listening, asking insightful questions and recognizing the power of non-verbal
The Professional Tradesman© Oct 2-3, 2019 Read More »
Do you have a system of running a service call? Have you ever ridden with your technicians to see what they actually do? How well do your techs communicate with your office? Have you ever thought that they communicate with your customers the same way? That is a scary thought! Send them to my class
Communication is Key! Read More »
There is a great deal of confusion among the populace concerning the terms markup and margin. I encounter it all the time. I guess the way we use the terms are also part of what makes them confusing. The impact on the service plumber is big, but when these terms are not used correctly with
I am not sure how you started your business, or why, but for the most part, plumbers do not set out with their life’s goal to own a service plumbing business. In my experience, plumbers open a company because they think they can do it better than their current boss; no one will pay them
Plumbers! 5 Reasons You Need a Business Coach Read More »
