I am hearing it a lot; my phone is not ringing enough! Which means, I need more work. First, let’s take a look at your website. What is your call to action? Is it coupons? A full page of coupons? Are you the discount plumber? Maybe your service is not worth anything, so you can […]
It’s Not About You! Read More »
If you are a service plumber, electrician, HVAC tech – you are not in the construction business. You are in the people business. It just so happens that this people business involves mechanical systems that require a good education, state and local licenses, the ability to work with your hands and be somewhat of a
What the Customer Wants Read More »
Almost every day, I come across a tired plumber like you who decides to hang up the wrenches and retire. “I will just sell my business and that will be my retirement” you say. Then the greatest disappointment in your lifetime happens – the “business” is not really worth anything. For the past several years,
The Plumber’s Greatest Disappointment Read More »
I am encountering more and more plumbing companies whose owners are scared. I am not sure if it is scared of success, or scared of change, or scared of asking for help. Why do people with the dream of going into business, think that they know it all and can’t ask questions? A doctor goes
If you are a plumber, there are several great reasons to do residential service work. First, there is always a need. Every city and town have a wide variety of housing, from brand new to possibly over 100 years old. The plumbing systems cannot last a lifetime, and generally the dwelling out lasts those systems.
Managing Accounts Receivable Read More »
Do you have a system of running a service call? Have you ever ridden with your technicians to see what they actually do? How well do your techs communicate with your office? Have you ever thought that they communicate with your customers the same way? That is a scary thought! Send them to my class
Communication is Key! Read More »
Plumbing inventory management is one area of the plumbing business that we do not spend a lot of time on. The parts are the necessary evil of doing a repair. We wish we didn’t need them. Some owners pay no attention to their materials and get into trouble because of it, while others spend too
Plumbing Inventory Management Read More »
I have encountered many different types of owners and managers in my career. Some are worth their weight in gold and with others, I am amazed at how they have survived in business. The “Super Tech” loves being in the truck. He just loves his customers and working with his hands. It gives him a
The Types of Owners Read More »
We have another training session coming in July, Plumbing Business Basics© so we have started contacting owners and putting some announcements on social media. The class is open to anyone who would like to attend to learn more about the basics of managing a plumbing business. Some of the feedback is; we’re away at that
A plumbing company logo and a business man? There are a lot of great plumbers. Are you also great at the business of plumbing? They are two different things. It takes many years to learn the trade and become a licensed plumber. Who taught you how to run the business and make money? You are
Plumbing Business Basics© – 2 Day class Read More »
