Author name: Keith Glass

It is very hard to believe that September is here. This year has gone by so quickly that I have to come to a stop, and reflect back, so I can determine what I did! That being the case, did you accomplish what you set out to do? Did you attain your goals? I guess […]

Hiring technicians has always been an issue, but in today’s market conditions, just finding the right person is difficult. Where to find them and who to hire is another issue that we can discuss at another time. My question is when do you stop hiring? That is what confuses most and keeps many from being

There is a well known best practices group that is getting ready for a big event with all types of speakers. Of course, everything that this event will do is just going to change your business and is the best thing since perforated toilet tissue. One speaker is inspirational, one knows digital marketing, one knows

The Ultimate Customer Experience focuses on the mindset of SERVICE. Businesses need to be sure that everything that is said and done for the customer is done with the intent to give the customer extraordinary service. Most companies today simply “process” their customers through their systems. But “serving” your customers is a mindset of treating them well,

Super star techs just don’t happen. They were provided with training to get them to super star status. When your tech’s success grows, so does your business. Here is an opportunity to educate your technicians to increase their tickets and add additional revenue to your business. The Plumbers Coach™ is presenting The Professional Tradesman© that

There is an old story that goes something like this: A man calls a plumber to his home to solve a problem with one of his pipes. The plumber looks around and listens for about 10 minutes, and then he grabs a pipe wrench and hits a pipe three or four times in the same

The Professional Tradesman© – August 7 & 8, 2017 The result of this two day extensive training program will be higher ticket averages, higher revenue, increased earnings, increased loyalty members, and more requests for you from clients! The Professional Tradesman© will explore the proper procedures for running a routine service call, customer communication, and the

I get really amazed when I talk to plumbers about their pricing. “How did you come up with that price?” I ask. “Well, we called up some competitors to see what they are charging” they say. “Oh, are they making money at that price?” I ask. “I guess they are. They have been around for

As a business owner, many people would probably consider you a leader. You hire people to work for you company. Those people put their future and the future of their family in your hands. They are attempting to fulfill their dreams through your business. But, just because you own a business does not mean you

I am fairly sure that everyone knows what procrastination is. It is the avoidance of doing a task that needs to be accomplished. I broke the word down into syllables and came up with my own definition; Pro – a professional; Crass – lacking intelligence, stupid; Nation (Old French from Latin) – by birth; or,

Have you ever wondered why some companies just take off and head for the stars, while others just spin their wheels constantly? It seems everything That Guy touches turns to gold. You have been in business for years now, and not much is different. Yes, you are doing better than when you started, but you

Early on in my career I became very acquainted with a man who sold consumable items to the automotive industry – car dealerships, fleet garages, and the like. He was a very likable person in his 50’s, balding, and smoked a pipe. One of the things I learned from him was, “Make your pitch and