Author name: Keith Glass

Plumbers have you considered making your employees 1099 sub-contractors? Some have toyed with that idea to save a lot of money. Just think; no payroll withholding, no FICA, no unemployment, no workers comp, and no benefits. That would yield a very nice savings. So, rather than deliver excellent service and raise your prices, you want […]

I know there are many people who think that a business coach is a waste of time and money. So, let’s think about something. PGA golfers are the best golfers in the world and make millions of dollars playing the game of golf. Each one of them have a coach. Professional Major League Baseball players

Great Customer Service To have a great plumbing business answer the phone professionally, schedule the appointment when the customer wants service, arrive promptly, provide an education to the customer, and clean up after the job is finished. This will give you a good start. Those owners that feel the need to answer the phone themselves

Mark Monday and Tuesday, November 6th and 7th, 2017 on your calendar now for The Professional Tradesman©. This two day class for rookie and seasoned technicians alike, will cover how to run a service call with tips on increasing your ticket average; communicating effectively with your clients, office staff, friends and family; the sequence of getting

Some of you have probably heard of a Statement of Cash Flows. Your accounting software will run this report for you based on all the information you have already input. It is a financial statement that shows how changes in your balance sheet accounts and income affect your operating cash. To put it simply, how

Would people say you are easily distracted, disorganized, self-centered, and generally inconsiderate? Many experts say that you fall into these categories if you are consistently tardy. There are several reasons why people are perpetually late. Some are like the absent-minded professor: They are in the distracted category, misplacing glasses and car keys getting lost, or

It is very hard to believe that September is here. This year has gone by so quickly that I have to come to a stop, and reflect back, so I can determine what I did! That being the case, did you accomplish what you set out to do? Did you attain your goals? I guess

Hiring technicians has always been an issue, but in today’s market conditions, just finding the right person is difficult. Where to find them and who to hire is another issue that we can discuss at another time. My question is when do you stop hiring? That is what confuses most and keeps many from being

There is a well known best practices group that is getting ready for a big event with all types of speakers. Of course, everything that this event will do is just going to change your business and is the best thing since perforated toilet tissue. One speaker is inspirational, one knows digital marketing, one knows

The Ultimate Customer Experience focuses on the mindset of SERVICE. Businesses need to be sure that everything that is said and done for the customer is done with the intent to give the customer extraordinary service. Most companies today simply “process” their customers through their systems. But “serving” your customers is a mindset of treating them well,