Author name: Keith Glass

Super star techs just don’t happen. They were provided with training to get them to super star status. When your tech’s success grows, so does your business. Here is an opportunity to educate your technicians to increase their tickets and add additional revenue to your business. The Plumbers Coach™ is presenting The Professional Tradesman© that […]

There is an old story that goes something like this: A man calls a plumber to his home to solve a problem with one of his pipes. The plumber looks around and listens for about 10 minutes, and then he grabs a pipe wrench and hits a pipe three or four times in the same

The Professional Tradesman© – August 7 & 8, 2017 The result of this two day extensive training program will be higher ticket averages, higher revenue, increased earnings, increased loyalty members, and more requests for you from clients! The Professional Tradesman© will explore the proper procedures for running a routine service call, customer communication, and the

I get really amazed when I talk to plumbers about their pricing. “How did you come up with that price?” I ask. “Well, we called up some competitors to see what they are charging” they say. “Oh, are they making money at that price?” I ask. “I guess they are. They have been around for

As a business owner, many people would probably consider you a leader. You hire people to work for you company. Those people put their future and the future of their family in your hands. They are attempting to fulfill their dreams through your business. But, just because you own a business does not mean you

I am fairly sure that everyone knows what procrastination is. It is the avoidance of doing a task that needs to be accomplished. I broke the word down into syllables and came up with my own definition; Pro – a professional; Crass – lacking intelligence, stupid; Nation (Old French from Latin) – by birth; or,

Have you ever wondered why some companies just take off and head for the stars, while others just spin their wheels constantly? It seems everything That Guy touches turns to gold. You have been in business for years now, and not much is different. Yes, you are doing better than when you started, but you

Early on in my career I became very acquainted with a man who sold consumable items to the automotive industry – car dealerships, fleet garages, and the like. He was a very likable person in his 50’s, balding, and smoked a pipe. One of the things I learned from him was, “Make your pitch and

I am sure at some point in time that you have gotten so involved in the day to day that you forgot your main goal. Years ago I heard the expression, “At times when you are waist deep in alligators, you forget your prime objective was to drain the swamp!” The day to day operations

Communication is the process by which we exchange information between individuals or groups of people. It’s a process where we try—as clearly and accurately as we can—to convey our thoughts, intentions, and objectives. In our business, we’re communicating with people all day, every day – talking with fellow employees, customers, vendors, and so on.  So,