The Professional Tradesman© – August 7 & 8, 2017
The result of this two day extensive training program will be higher ticket averages, higher revenue, increased earnings, increased loyalty members, and more requests for you from clients! The Professional Tradesman© will explore the proper procedures for running a routine service call, customer communication, and the right skill and mind set to be a true professional.
In this class, participants will learn essential communication skills: listening, asking insightful questions and recognizing the power of non-verbal communication. They will learn how to combine voice tone, body language, and verbal communication that engages others. Plus, they will also learn that controlling the conversation and asking the right questions to uncover the customers’ needs, will help them adjust their message accordingly.
At the core of the program is a more effective and more professional approach to engage the client. This approach depends on asking a series of questions in a specific order and following an approach that leads to a closed job. During this process, it will enable participants to find out their customers’ needs, uncover problems, and ask questions that help the customer realize the problem they haven’t been paying attention to is too big to ignore.
Moreover, many tradespeople have a single, preferred communication style that works with some customers but not others. Part of the program will deal with the different types of personalities. Participants will learn how considering each buyer’s personality and modifying their style slightly to match each customer’s personality, will help them close more jobs.
This class fills quickly. Email KeithGlass@theplumberscoach.com or call 727.451.9160 to register today.